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Information

About "AmiAmi English Site"
We are the largest online retailer of character and hobby goods in Japan.
At AmiAmi we offer a variety of items from figures and character goods to plastic models and DVDs at some of the lowest prices you'll find anywhere. All items are procured directly from official Japanese distributors and we guarantee all our items to be 100% authentic!
We do our best to suit the needs of our customers by offering various types of shipping & payment methods, and by offering customer support by email & phone in both English & Japanese!
Shop with confidence with AmiAmi!
Products
*100% Authentic: We offer a variety of items from figures and character goods to plastic models and DVDs. All items are procured directly from official distributors and 100% authenticity is guaranteed.

*Japanese Market Standard Made: Please note that most products are manufactured for the Japanese domestic market, therefore items such as video games, DVDs and download contents may be invalid when used from overseas.
If a product is made for or imported from overseas, or written in a language other than Japanese, it will be noted in the product page.

*Sale Status: AmiAmi sells items with various sale statuses: in-stock, pre-order, back-order, provisional pre-order, tentative pre-order. Please take note that not all items are in stock and eligible for instant shipping.
AmiAmi's Original Service
  • My Account
  • A personal page named "My Account" is given to each user. Through the "My Account" page, you can check your order history, update your shipping address and change your shipping & payment method.
  •  
  • Watch List
  • Watch List is a system that you can use to keep track of the items you want. Please note that adding an item to your watch list does not secure stock of that item for you.
  •  
  • AmiAmi Points
  • AmiAmi Points are points rewarded based on the price of the item purchased. The points are added to your account approximately 17 days after an order is shipped and can be used in your future purchases at the rate of 1 point = 1 JPY.
Customer Support
AmiAmi offers customer support by email & phone in both English & Japanese. You can send us emails through the "Contact Us" page or by replying to an email we have sent to you.
We are open from Monday to Friday, 12:00 to 17:00 JST except Japanese holidays.
Shipping Methods
AmiAmi currently offers 7 shipping methods; EMS, DHL, Air Small Packet, SAL Small Packet (Registered), SAL Small Packet (Unregistered), SAL Parcel, local courier for domestic delivery.

Shipping fee is calculated after all items in an order are in stock. Please note that shipping quotes for orders including not in-stock items cannot be provided as we do not know the final size/weight of the item ourselves.
Time required for delivery varies depending on the period of the year, the destination country and other possible factors.
Please refer to the "Payment/Shipping" page for more details.

*Local courier type (Sagawa Express / Yamato / Japan Post) cannot be selected.
Payment Method
AmiAmi currently offers 5 payment methods; PayPal, credit card, Alipay, UnionPay, Cash on Delivery (for domestic delivery only).

Payment request is sent after all items in an order are in stock. No payment is required before the release date except when noted. In general, customers have 7 days from when we send the "payment request" email to pay.
Please note that, in some cases, customers paying with credit card may be asked to change the payment method to PayPal due to security reasons.
Please refer to the "Payment/Shipping"" page for more details.
Cancellations
Cancellations are generally not accepted. Please only place orders for items that you are sure of purchasing. In case a cancellation is absolutely required, please contact us.
Please refer to the "FAQ" page for more details.
Returns
All sales are final. Returns or refunds are not accepted for reasons other than item defects.
Please refer to "FAQ" page for more details regarding item defects.
Company Information
AmiAmi / Oh-ami Inc.
4-21-11 Koishikawa, Bunkyo-ku, Tokyo 112-0002 JAPAN
Phone: +81-3-3813-5851 (Mon-Fri 12:00-17:00 JST, except Japanese holidays)

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